VGS - 5 Star Agreement

This Agreement applies to vehicles which are up to 10 years old and have covered less than 100,000 miles. Parts Covered During the specified period almost all of the original manufacturer’s mechanical and electrical components of the vehicle are covered against total failure except those listed under exclusions. Full terms and conditions are set out in this agreement.

Cover includes:

Turbo/Supercharger (factory fitted)

Air Conditioning (factory fitted)

Camshaft Timing Belt Providing there is proof that the manufacturer’s replacement recommendations have been complied with and they are free from oil contamination.


Chassis, bodywork, interior and exterior trim, locks, catches, latches, glass, panoramic sunroof, fabric roofs, tyres, batteries (including hybrid batteries), exhaust systems, exhaust manifold, diesel particulate filters, catalytic converter, glow plugs, fuel tanks, brake discs, brake drums, seized brake calipers, brake & clutch friction material, wiring looms, road wheels, incorrect fuel, clearing of fuel lines, water ingress, injectors, oil seals and gaskets (except head gasket), any sealing material or compound, satellite navigation, in-car entertainment, head up display, tracker systems, carbon build up, core plugs, heater elements, centralised locking pumps, car telephone, air bags, sensors, software, software updates and / or adjustments, keys, key cards, remote fobs, all light units, bulbs including gas filled, LED’s, Xenon starter units, air conditioning recharging, anti-freeze, lubricants, filters, transmission fluids, external oil or fluid leaks, hoses & pipes, hardware e.g. bolts and fixings, perishable rubber items, pulleys/dampers, serviceable and ancillary items. Instrument gauges are covered only in the event of a single gauge which can be replaced separately not as a cluster. Electric & Hybrid Vehicles Cover Electric motor, electric controller, AC/DC converter. Exclusions Charging socket, wiring and HV cabling, HV battery housing, HV batteries / cells / modules, HV battery cooling, HV battery vent unit, electric charging cable (HV = High Voltage). Casings In the event of a part included in this agreement causing damage to a casing then the casing will form part of the maximum claim liability.

Car Hire In the event of an agreed repair and provided that the repair time is in accordance with Autodata schedules is in excess of 8 hours, a maximum of £20 per day inclusive of VAT (excluding petrol and insurance) may be claimed for up to a maximum of 5 days, (related to the actual repair times from the time repairs Commence) and provided that car hire is authorised by us prior to the start of the hire period. This will form part of the maximum claim liability.

Vehicle Recovery In the event of an agreed repair, Tow-in charges up to £50 including VAT will form part of the maximum repair payout. Unless the vehicle has a Rescue & Recovery Breakdown Agreement. For further details please refer to Terms & Conditions.

How to receive service under this Agreement

STEP 1 When a fault occurs with your vehicle, please telephone the claims department with the current vehicle mileage to ascertain if it will be covered under your agreement.Telephone our claims dept on 0844 477 4909 or 01844 293 810 who will advise you of your local approved repairer. 0844 477 4909 calls will be charged at 5p per minute, plus your telephone company access charge. If you wish to use your own repairer, we will agree costs with them at the same parts & hourly labour rate as our network repairers charge. You will be responsible for any excess parts and labour charges.

STEP 2 We do not cover diagnostics. It may be necessary for parts to be dismantled to establish whether we have a liability under this agreement or not, if we do accept this repair we will cover the cost of dismantling to form part of the maximum claim limit. If we do not accept the cost of this repair you will be responsible for the costs of dismantling.

STEP 3 If in the event that we accept responsibility under this agreement, we will issue a repair authority number. NOTE: We will use service exchange or reconditioned parts if applicable and we will only pay in accordance with Autodata repair times.

STEP 4 In the event of a dispute in respect to liability we will, if necessary, instruct a professional independent assessor to decide as to the liability.

STEP 5 We must be notified within 7 days of any occurrence on which we may have a responsibility. STEP 6 Once a claim number has been issued you have 3 months in which to submit the invoice for payment. After this period of time the claim will lapse and no reimbursement is possible. What to do with your invoice (a) Ensure that the invoice is made out to VGS, this is vital to allow us to reimburse any agreed VAT content (b) Ensure that the repair authorisation code is clearly marked on the invoice. (c) Ensure any service invoices are included (if applicable). (d) State clearly who we are to pay. (e) Send to the address as shown on the back cover.